Privacy Policy

1. Introduction

ReelWave ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.

2. Information We Collect

We may collect the following types of information:

• Account information: email address, display name, and authentication credentials when you create an account
• Usage data: watch history, episode progress, likes, and content preferences
• Payment information: processed securely by Stripe — we do not store your card details
• Device information: browser type, operating system, and device identifiers for analytics

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and manage your diamond balance
• Personalise your content experience and recommendations
• Send important service-related communications
• Detect and prevent fraud or abuse
• Analyse usage patterns to improve performance

4. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who assist in operating the Service, including providers for authentication, payment processing, content delivery, and analytics.

5. Cookies & Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and collect analytics data. You can manage cookie preferences through your browser settings.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise any of these rights, please contact us at support@reelwave.us.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a revised "Last updated" date.

11. Contact

If you have questions or concerns about this Privacy Policy, please contact us at support@reelwave.us.